Contact Us

If you have spotted something wrong in one of our reviews, want a term explained, or want to tell us how a casino actually treated you, write to us at [email protected]. That address reaches the editorial team behind Non Gamstop Casinos and is the fastest way to get a human response. We read everything, and reader reports are one of the main reasons pages here get corrected.

Before you write, it helps to know what we are and what we are not. We are an independent comparison and research site covering casinos that do not participate in the GAMSTOP self-exclusion scheme. We do not operate any casino, we cannot access your account, we cannot see your balance or your bonus status, and we cannot release a withdrawal. Those things sit with the operator you signed up with. What we can do is explain the terms, point you at the right complaints route, and correct our own coverage.

What to email us about

• Factual corrections. A bonus percentage, a wagering multiplier, a minimum deposit or a payment method that no longer matches what the site says. Include a screenshot or the exact page wording if you can.
• Terms you cannot decode. Maximum bonus bet clauses, bonus expiry dates, cashout caps on free spin winnings, game contribution tables — send the clause and we will explain what it means in plain English.
• Your own experience. Withdrawal took three weeks? KYC request you did not expect? Support ignored you? We log these and they feed into how we write about that brand.
• Payment questions. Whether a method is usable from a UK account, what currency conversion is likely to cost you, what a card issuer is likely to do with a gambling transaction.
• Press, partnership and advertising enquiries. Use the same address and say so in the subject line.

What we cannot do

• Reset a password, verify an account or unlock a balance at any casino.
• Overturn a confiscated bonus or force an operator to pay out.
• Remove you from GAMSTOP, shorten an exclusion period, or help you get around one. If you are currently self-excluded, please do not ask — we will point you to support instead.
• Give financial, legal or tax advice, or tell you what to bet on.

How we handle your message

1. Send your email with a clear subject line — the casino name, or "correction", or "terms question".
2. Include the page URL if it relates to something published here, plus dates and amounts for any account issue.
3. We aim to reply within two working days. Detailed correction requests can take longer because we re-check the operator's own published terms first.
4. If we change a page as a result, we update the review date so you can see when it was last verified.

We do not publish your email address, and we do not pass reader correspondence to the operators we cover unless you explicitly ask us to.

How we make money, stated plainly

Some links on this site are commercial. If you open an account with a casino after clicking through, Non Gamstop Casinos may receive a commission from that operator. Paying us does not buy a position, a rating or a favourable write-up, and brands cannot review their own entry before it goes live. Our ratings are editorial judgements based on published terms, licensing information and the transparency of an operator's own rules — they are not customer-review scores and they are not the result of us depositing or playing. If you ever think a listing reads like an advert rather than an assessment, that is exactly the sort of email we want.

Writing to us about a specific casino

The operators we cover most often in reader mail are the ones at the top of our non GamStop casino rankings. Give us the brand name and the detail below will be far more useful than a general complaint.

Betmica

Betmica sits first in our list and attracts the most questions, almost always about the headline 570% up to £5,700 plus 270 free spins. That is a very large advertised figure, and the size is exactly why readers write in. The material points to check before you email us: the percentage is applied across a package rather than a single deposit, the bonus carries a wagering requirement that must be cleared before withdrawal, free spin winnings are usually capped, and there is a maximum stake per spin while bonus funds are active. Breach that stake cap and the bonus can be voided. The limitation worth stating openly is that a headline of this scale means the full amount is only reachable by depositing far more than most readers intend to — treat the top number as a ceiling, not an expectation.

Kikibet

Kikibet is here because its offer — 350% up to £5,555 and 300 free spins — is quoted in pounds, which matters for UK readers who would otherwise carry a conversion cost on every deposit and withdrawal. A GBP-denominated account removes one layer of friction. The questions we get are mostly about how the free spins are released, since packages of this size are typically drip-fed over several days on named slots rather than credited at once. The drawback: a 350% match still means the wagering requirement is calculated on a much larger bonus balance than your deposit, so the amount you need to turn over before cashing out grows quickly.

Betninja

Betninja offers a flatter, easier-to-read deal — £1,000 bonus and 100 free spins to all new players — and that simplicity is why it earns a write-up here. A round cash cap and a round spin count are easier to compare against wagering terms than a stacked multi-deposit package. Readers still need to check the minimum deposit that triggers it, the expiry window, and which games contribute fully to wagering. The limitation is the flip side of the simplicity: the headline value is smaller than several rivals on this page, so if you are optimising purely for advertised size, it will not top your list.

Comparing the headline offers

Casino	Advertised welcome offer	Currency shown	Editorial rating
Betmica	570% up to £5,700 + 270 free spins	GBP	10.0
Kikibet	350% up to £5,555 + 300 free spins	GBP	9.8
Betninja	£1,000 + 100 free spins	GBP	9.8
WinnerIsland	Up to €1,000 + 100 free spins	EUR	9.8
Zombillion	250% up to £4,000 + 200 free spins	GBP	9.8
Smash Casino	600% up to €10,000 slots package	EUR	9.7
Nightluck	805%, €6,400 + 280 free spins	EUR	9.7
CoinPoker	150% up to $2,000	USD	9.7
Rivo	1000% up to €10,000 + 25% cashback	EUR	9.7
Daytonaspin	255% up to £4,500 + 255 free spins	GBP	9.5

All offers are subject to the operator's own terms, including wagering requirements, minimum qualifying deposits, maximum bonus bets, expiry dates and withdrawal caps. Where an offer is quoted in euros or dollars, a UK reader should expect currency conversion on deposits and withdrawals unless the site opens a GBP wallet.

Money questions we get asked most

Deposits at sites of this type generally start from a low minimum — often around £10 to £20 — and the method you choose changes both the speed and the cost. Debit cards are the most familiar route for British customers, though some UK issuers decline gambling transactions outright. E-wallets tend to clear fastest on withdrawal, but many operators exclude e-wallet deposits from bonus eligibility, so read that clause before you fund the account. Bank transfers are slower in both directions and are usually reserved for larger sums. PayPal availability is patchy on offshore sites and should be verified on the cashier page rather than assumed. Cryptocurrency is accepted by some operators, and CoinPoker's dollar-denominated offer reflects that orientation; crypto avoids card declines but exposes you to exchange-rate movement and network fees.

On the way out, expect identity verification before a first withdrawal — photo ID, proof of address and sometimes a card or wallet screenshot. Larger or unusual wins can trigger source-of-funds checks, where the operator asks for payslips or bank statements. This is normal and not a sign of bad faith, but it is the most common cause of delay readers report to us. Withdrawal limits are usually expressed per day, per week or per month, and a large jackpot may be paid in instalments. If a cashout is stuck, email us with dates and we will tell you what the operator's own published procedure says and where to escalate it.

What these sites actually offer

The catalogues break down roughly the same way across the brands on this page:

• Slots — the bulk of every library, from low-volatility grinders to high-variance releases. RTP is published per game by most studios; volatility tells you how the same RTP is distributed.
• Progressive jackpots — pooled prizes that build across a network. Check whether jackpot wins sit outside the normal withdrawal cap.
• Table games — blackjack, roulette and baccarat in software form, typically contributing only a small percentage towards wagering, sometimes nothing at all.
• Live dealer rooms — streamed blackjack, roulette and baccarat with human croupiers, plus game-show formats. Usually excluded from slot-specific welcome packages such as the Smash Casino and Rivo slots offers.
• Mobile play — browser-based on most of these brands rather than a downloaded app.

Sportsbooks running alongside the casino

Several operators in this market run a bookmaker beside the casino, often on a shared wallet so one balance covers both. Where that exists, expect pre-match and in-play markets, accumulators, bet builders, cash-out and esports alongside the mainstream sports. Sports free bets work differently from casino bonuses: instead of a wagering multiplier they normally impose minimum qualifying odds — commonly around 1.50 or 2.00 in decimal terms — and return winnings only, not the stake. A shared wallet can complicate bonus terms, because casino bonus funds may be blocked from sports markets entirely. If you are unclear which pot your money sits in, that is a fair question to send us.

Eligibility, licensing and your own position

You must be 18 or over to gamble. The casinos listed here are not licensed by the UK Gambling Commission; they hold overseas licences, Curaçao being the most common, and they operate outside the GAMSTOP scheme that covers Great Britain-licensed operators. That has consequences worth understanding before you contact us about a dispute. UKGC consumer protections — including the mandatory complaints route through a UK alternative dispute resolution body — do not apply. Your remedy runs through the operator's internal complaints procedure and then through whatever dispute service its own licence requires, which may be slower and less familiar. Note also that accepting British customers is not the same as being authorised to serve them; verify a licence on the regulator's own register rather than trusting a badge in a website footer.

If you are registered with GAMSTOP, the exclusion was a decision you made for a reason, and we will not help you work around it. Exclusion periods run for six months, one year or five years and cannot be lifted early. Blocking software and bank gambling blocks add a further layer if you want one. Free, confidential support is available from GamCare on 0808 8020 133, and our responsible gambling page sets out deposit limits, loss limits and self-exclusion tools in more detail. Gambling is entertainment with a cost attached, never a way to make money or fix a financial problem.

Who writes here

Editorial work on this site is overseen by Laura Merriweather, and pages are checked against operators' published terms and licensing records rather than against personal play. Nothing here is based on our team depositing or withdrawing. Where a claim could not be verified at the time of writing — the last full check on this page was 23 September 2026 — we say so rather than filling the gap. You can read more about our approach on the about page, and the rules covering use of this site are set out in our terms and conditions.

Send it over

One address, no forms: [email protected]. Corrections, terms questions, complaints about how a casino handled you, or a note that a page has gone stale — all of it is useful. If your message is urgent and involves your own gambling rather than a factual point, contact GamCare first; we will still be here afterwards.